Mobile / Slots
This page sets out the legal framework that applies when you access one89 and use your account. Availability depends on your local law and eligible regions — read these terms to understand what applies to you in Bangladesh.
Using your one89 account means you have agreed to the terms set out in this policy. These terms cover how your account is created, how transactions are recorded, and how we handle the information attached to your activity on the platform. We collect only the data needed to operate your account — this includes your registration details, transaction records linked to methods such as bKash, Upay, and Bank Transfer, and any correspondence you send to our support team. Your transaction history is tied to the payment method you used at the time: if you deposited via bKash, that record appears under your bKash-linked entries in your account statement. We do not share your account data with third parties except where required to process a transaction or comply with a lawful request. These terms are written in English and the English version governs in the event of any dispute. Access to the platform and the application of these terms depends on the laws of your local jurisdiction and whether you are in an eligible region. If local law does not permit you to use this platform, these terms do not override that restriction. We encourage you to review the full terms before making any transactions.
This policy applies to your use of the one89 website and any account you hold with us. The scope below clarifies what falls inside and outside its coverage so you know where this framework applies and where to look for additional terms.
The rules in this policy apply to your registered account, including how you log in, how your session is maintained, and how account-level changes such as password resets or detail updates are handled. These are governed solely by our account terms.
Any financial activity recorded on your account — deposits, withdrawals, or wallet transfers using bKash, Upay, or Bank Transfer — falls within this policy. Transaction records are kept in your account history and are subject to the terms applicable at the time of the transaction.
The games, promotional notices, and information published on the platform are covered by the content terms in this policy. We may update content without notice, and the version in effect at the time you access the page is the one that applies to your session.
Payment processors, game studios, and any external service linked from the platform operate under their own terms. This policy does not extend to those services. We are not responsible for the terms, privacy practices, or availability of any third-party provider you interact with through our platform.
You have the right to understand how your account data is held, to request corrections where that data is wrong, and to ask questions about how we handle your information. Your account area shows your current registration details, transaction records, and any active policy notices relevant to your account status. If you believe a detail is recorded incorrectly — for example, an account name or a linked payment method — you can raise a correction request through our support channel. We will acknowledge the request and follow the process set out in our account policy. You may also ask us to confirm what data we hold that is linked to your account. Requests of this kind should be sent via the support routes listed on this page. We aim to respond to all policy-related requests by following our published support process, though response times depend on the nature of the request and the volume of queries at the time.
Open your account area to see your registration details, transaction history, and any policy notices currently attached to your account. All entries are shown in chronological order against the payment method used.
If your registered name, contact details, or linked payment method needs updating, raise a request through the support channel. Follow the instructions shown in your account settings and include the correct details in your message.
If any part of this policy is unclear, send your question to support using the contact routes on this page. Reference your account ID in the message so we can respond with accurate, account-specific information.
You may ask us to confirm the data we hold that is linked to your account. This covers registration data and transaction records. Submit the request via the support route and we will follow our standard account-data process.
For any question, correction request, or policy concern, use the contact routes published on the platform. We do not list operating hours or response-time promises here — check the support section of your account for current availability and queue status.
Reach the support team directly through the live chat widget available in your account area. This is the quickest route for account-level policy questions and correction requests.
Send policy-related queries to the support email address listed in your account's contact section. Include your account ID and a clear description of the issue or question so we can handle it accurately.
The help centre on the platform holds published answers to common policy questions. Check there first for general information about account terms, transaction records, and user rights before raising a direct request.
We handle your information with care and hold it only for as long as it is needed to operate your account and meet any lawful retention requirement. The sections below cover the main areas of our data practice so you know what to expect.
We use session cookies to keep you logged in and to remember your account preferences during a visit. These cookies do not store payment details. You can manage cookie preferences through your browser settings, though disabling them may affect how certain account functions work.
Your account is protected by the credentials you set at registration. We do not store payment credentials such as bKash PINs or Bank Transfer details beyond what is needed to process a transaction. If you suspect unauthorised access, contact support immediately through the live chat route.
Transaction records and account registration data are retained for the period required by our policy and any applicable legal obligation. When an account is closed, we follow our published retention schedule. You can ask us to confirm the retention period that applies to your account data by contacting support.
We update this policy when our practices or legal obligations change. The date shown at the top of the policy page reflects the most recent revision. Continuing to use your account after a policy update means you accept the revised terms. Check this page periodically to stay current.
The questions below address the most common policy queries from account holders in Bangladesh. If your question is not answered here, contact us through the support routes listed on this page.
Access and the application of these terms depend on your local law and whether Bangladesh is an eligible region for your account type. Review the eligibility conditions shown during registration and check whether local law in your area permits access to this platform before proceeding.
Open your account area and check the profile and transaction sections — these show your registered details and full transaction history. For a formal confirmation of all data linked to your account, send a request to support with your account ID and we will follow our standard data-confirmation process.
Yes. If your name, contact details, or any other registered information is recorded incorrectly, raise a correction request through live chat or the support email address listed in your account. Include your account ID and the correct details. We will confirm once the correction has been processed.
Transaction records linked to bKash, Upay, and Bank Transfer are stored in your account history and are protected under our data security practice. We do not store your bKash PIN or Bank Transfer credentials. Only the transaction reference and amount are recorded against your account.
When your account is closed, we retain the data for the period set out in our policy and any applicable legal retention requirement. After that period, the data is removed according to our published retention schedule. Contact support to ask about the specific retention period that applies to your account.
Send your complaint to the support email address shown in your account's contact section. Write a clear description of the issue, include your account ID, and reference the specific policy section you believe applies. We follow our standard complaints process and will acknowledge receipt of your message through the same channel.