Mobile / Slots
Your information stays with us — and this page tells you exactly what we collect, why we hold it, and how you can review or update it at any time. Access to this platform and its features depends on your local law and eligible regions.
When you open an account on one89, we collect the details you provide during registration — your name, email address, contact number and payment method information such as your bKash or Upay account reference.
The name, contact number and email you enter at sign-up are stored against your account record. These details are used only for login verification, account recovery and communication about your account status — not for unsolicited outreach or third-party profiling.
When you link bKash, Upay or a Bank Transfer route to your wallet, we record the reference number attached to the transaction. We do not store full payment credentials. The reference lets our support team reconcile a specific deposit or withdrawal query raised through your account.
Each login generates a session record showing the browser type, device category and approximate access region. We keep this for account security — to detect unusual login patterns — and we do not use it to build an advertising profile or share it with game studios.
If you contact our support team, the conversation is stored against your account. This lets any support agent who picks up a follow-up query understand the previous context without asking you to repeat yourself. Records are held for the period defined in our published terms.
By completing the account registration form, you acknowledge the data practices described here. The registration page displays a link to the full privacy terms before submission. You can review those terms at any point via the footer link on every site page.
Log in and open your account profile to see the personal details currently held. The fields shown there reflect what is active on your record. If any detail is incorrect, you can request an update by contacting support through the published channel in your account dashboard.
If you no longer want your data held, you can request account closure through the support route listed in your dashboard. Closure requests are processed in line with the retention period stated in the published terms — some records may be retained where required by applicable regulations.
Access to one89 and the handling of your data is subject to your local law and the eligible regions this platform serves. If local regulations in your area restrict the use of this service, those rules take precedence over any account or data interaction described here.
If something about your stored data is unclear — a payment reference that looks unfamiliar, a login session you don't recognise, or a question about what we hold — the support routes below are where to start.
The signed-in dashboard carries a direct support contact link. Use this route for any data-related request — it opens a form where you state the nature of the query, and the message goes to our account team rather than general support.
When live chat is shown as available in your account panel, it is the fastest route for a quick clarification — such as confirming which payment reference is linked to your wallet or checking what session data is stored against a recent login.
For formal data requests — including a written record of what we hold or a closure request — the published email address in the site's Terms and Privacy footer section is the correct channel. State your registered contact number or bKash reference so the team can locate your account.
Everything on this page reflects the privacy practices published in our full policy document, which is linked in the site footer.
The full privacy policy document is accessible through the footer on every page of the site. It covers data categories, retention periods and your rights in a single document. You do not need to be logged in to read it — the link is public and always reflects the current version.
Your personal data record is visible inside your signed-in account settings. The fields displayed there are exactly what we hold on file. If a detail is missing or incorrect, the update request process is described in the same settings page — follow the instructions shown there.
We name our payment rails — bKash, Upay, Bank Transfer — because those are the ones configured on the platform. Transaction references stored against your wallet are traceable back to a specific deposit or withdrawal. If a reference is unfamiliar, raise it with support using the dashboard route.
We do not transfer your personal data to advertising networks or data brokers. Studio partners like PG Soft and Pragmatic Play receive only the session data needed to load their game content inside the lobby — they do not receive your payment details or contact information.
These definitions cover the language used in privacy policies and account data communications. Each term appears in the one89 privacy document or in standard account-level correspondence.
Personal data means any information that can identify you directly — your name, phone number, email address or payment reference linked to a bKash or Upay account. It does not include anonymised analytics data that cannot be traced back to you individually.
Data retention is the period during which we keep your information after it is collected. Retention periods are set by our published terms and, in some cases, by applicable regulations in your region. After the period expires, data is removed or anonymised.
A session record is the log entry created each time you log into your account. It captures the device type, browser and approximate access region. We use session records for account security checks — not for advertising or sharing with third parties.
Consent is your agreement to the data practices described in the privacy policy at the time you register. It is recorded when you complete the registration form. You may withdraw consent by requesting account closure through the published support route in your dashboard.
A data subject request is a formal query asking us to confirm, correct or remove the personal data we hold on your account. Submit one through the email contact route published in the site footer. Include your registered contact number or wallet reference so we can locate your record.
Third-party data sharing means passing your personal information to an outside organisation. We share only the minimum session data with game content studios such as PG Soft or Pragmatic Play to load their titles. We do not share payment details, names or contact information with any external party.
The questions below reflect what account holders in Bangladesh most commonly ask when reviewing their data rights on one89. If your question is not covered here, use the support route in your signed-in dashboard to raise it directly.
Log into your account and open the profile or account settings section. The fields shown there reflect the personal details currently on your record — including your registered name, contact number and linked payment reference. If anything looks incorrect, contact support through the dashboard link to request a correction.
No. Payment references linked to your wallet — whether bKash, Upay or a Bank Transfer — are used only to process and reconcile your transactions internally. They are not shared with game studios, advertising networks or any third party. Studio partners receive only the session token needed to load game content.
Yes. Submit a closure and data removal request through the email contact route published in the site footer under Terms and Privacy.
If your account becomes inactive or you close it, your data is held for the retention period stated in the published privacy policy.
Use the live chat or direct support link in your signed-in account dashboard immediately. Describe the session or login detail that looks unfamiliar. Our account team will review the session records against your account and advise on the next step. Do not wait — report it as soon as you notice it.
The privacy practices are the same whether you access one89 through a mobile browser or a desktop browser. Session records will reflect the device type used, but the data we collect, retain and protect follows the same policy r