Mobile / Slots
one89 treats your personal information with care — this policy explains what we collect, why we collect it, and how you can review or update what we hold. Access to our platform and services depends on your local law and eligible regions.
When you open an account with one89, we collect the information needed to run your account and process transactions. This includes your name, contact details, and the payment method identifiers you choose — such as a bKash wallet number, Upay reference or Bank Transfer account details. We use this information to verify your identity, process deposits and withdrawals, and keep your account secure. We do not sell your personal data to third parties. Where we share data — for instance, with payment processors handling your bKash or Bank Transfer request — we share only what those processors need to complete your transaction. We retain account records for as long as your account is active and for the period required by applicable rules. After that, records are deleted or anonymised according to our internal retention schedule. Cookies and similar tracking tools are used on our site to keep your session active and to understand how pages are used — not to build advertising profiles. You can manage cookie preferences through your browser settings. If you have questions about how we handle any specific piece of data, the support routes listed on this page are the right place to start. Availability of our services depends on local law and eligible regions.
This privacy policy covers information collected directly through the one89 platform — your account registration, session activity, payment instructions and support contacts. It does not extend to third-party sites or services that you access through links on our pages. Understanding what falls inside and outside this policy helps you know where to direct questions.
All data collected when you register, log in or update your account details falls inside this policy. This includes your email address, contact number and any identity documents submitted during account verification.
Payment instructions you submit — including bKash transfers, Upay references and Bank Transfer details — are covered here. We share only the minimum required with each payment processor to complete your request.
Your browsing behaviour on one89 pages, session cookies and device type are recorded to keep the site working correctly. This data is not linked to advertising networks outside our platform.
External sites, payment gateways beyond our direct integration, and any service reached through an outbound link operate under their own privacy terms. This policy does not apply once you leave our platform.
You have practical options for managing the personal information we hold. You can ask us to show you the data tied to your account, request a correction if something is recorded inaccurately, or raise a question if you are unsure how a specific piece of data is being used. To review the records we hold, log in and check the account settings section — your contact details, linked payment methods and communication preferences are visible there. If something looks wrong, update it directly through the account page or contact support with a written request. For data that cannot be self-edited — such as historical transaction records — reach out through the support routes on this page, and we will respond within a reasonable timeframe. If you decide to close your account, we will retain records only for as long as required under applicable rules, then remove or anonymise them. Use the contact paths listed in the support section below to make any formal data request.
Log in and open the account settings page to see your stored contact details, linked payment methods and communication preferences.
Edit your contact number, email or payment reference directly in account settings. For fields that are locked, submit a correction request through support.
If you are unsure why we hold a specific piece of information, contact us through the support routes below. We will explain the basis for retaining it.
A written closure request sent through our support channel starts the process. We will confirm what data is retained post-closure and for how long, in line with applicable rules.
If you have a question about this privacy policy, need to make a data request, or want to correct information we hold, the routes below are the ones published on the one89 platform. Use the channel most convenient for you — all written requests are logged and tracked through our support system.
Open the live chat widget from any page while logged in to raise a privacy question directly with a support agent. Mention that your query relates to account data or this privacy policy so it is routed correctly.
Send a written request to the support email address shown in your account dashboard. Include your registered contact number or email so we can locate your records without asking for additional verification steps.
The help centre linked from your account page contains published answers on data handling, cookie management and account closure. Start there if you want a quick answer before submitting a formal request.
We keep data handling straightforward: collect what is needed, share only what processors require, and give you clear routes to review or correct what we hold. The four areas below describe how we approach each part of the data lifecycle on one89.
We use cookies to maintain your login session and understand page performance. You can adjust cookie permissions in your browser settings at any time. We do not use cookies to build external advertising profiles or share session data with ad networks.
Account credentials are stored in encrypted form. If you suspect unauthorised access, change your password through the account settings page and contact support immediately using the live chat or email route listed above.
We keep your account records for as long as your account is active and for the period required by applicable rules. When that period ends, records are deleted or anonymised. Transaction records tied to bKash, Upay or Bank Transfer payments follow the same schedule.
When this policy changes, we publish the updated version on this page and note the date of change at the top. If you continue using one89 after a policy update, that confirms you have read the revised terms. Check this page periodically to stay current.
These are the questions we get most often about how one89 handles personal data. If your question is not covered here, use the support routes in the section above.
We collect your name, email address, contact number and, during verification, identity documents you submit. When you make a payment, we record the method reference — such as a bKash wallet number or Bank Transfer account — needed to process the transaction.
We share data only with the payment processors and verification services needed to run your account. For example, a bKash or Upay transaction passes the minimum required details to that processor. We do not sell your data or share it for advertising purposes.
Records are kept for as long as your account is active and for any additional period required by applicable rules. After that, they are deleted or anonymised. If you close your account, we will tell you the applicable retention period at that time.
Log in and go to account settings to edit your contact details or linked payment references directly. For fields you cannot edit yourself — such as historical transaction records — contact support by email or live chat with your correction request.
Yes. Send a written request through the email support route shown in your account dashboard. Include your registered contact details so we can locate your records. We will respond within a reasonable timeframe once your identity is confirmed.
Access to one89 and its services depends on your local law and eligible regions. This privacy policy governs data collected through the platform wherever it is available. If local law restricts access, availability may be limited regardless of what this policy covers.