Mobile / Slots
These terms set out how your one89 account works, what you can do on the platform, and what we expect in return. Access and use of the platform depends on your local law and eligible region — read this before you continue.
By opening an account and using the platform, you confirm that you have read, understood and agreed to these terms. We reserve the right to update these terms at any time; continued use of the platform after a notice is posted constitutes acceptance of the revised version. Where we post a notice of change, we will do so through the account dashboard or a visible banner on the site — so checking your account area after any login keeps you current. Access to the platform and any services within it — including deposits via bKash, Upay or Bank Transfer — is subject to the laws and regulations applicable in your location. We do not represent that the platform is available or lawful in every jurisdiction. If local law restricts or prohibits participation, these terms do not override that restriction. Your account is personal and non-transferable; sharing login credentials or operating an account on behalf of another person is not permitted under these terms. Accounts found to be in breach may be suspended pending a review, and we will contact you through your registered details to discuss next steps.
Understanding what these terms cover — and what they do not — helps you know where to direct questions and what rules apply to each part of your activity on the platform.
Your login credentials, account status, session activity and any actions taken while signed in are all governed by these terms. You are responsible for keeping your details secure and for all activity that occurs under your account.
Deposits and withdrawals processed through bKash, Upay or Bank Transfer are subject to both these terms and the separate transaction conditions shown at the point of payment. Transaction records are visible inside your account wallet area.
Game content, promotional notices and editorial copy on the platform are published by us and may change without prior notice. Content availability may vary by region; what you see in your account reflects what is accessible at your location under applicable rules.
Game studios and payment processors operate under their own terms. Our terms govern your relationship with us, not with those third parties. If a dispute arises with a third-party service, we will help direct your question appropriately but cannot adjudicate on their behalf.
These terms are not one-directional. You hold specific entitlements as an account holder, and we are committed to making those actionable through clear, accessible routes. Your transaction history — including bKash deposits, Upay transfers and Bank Transfer records — is available in the account wallet section at any time while your account is active. If you believe any account detail we hold is incorrect, you can raise a correction request directly through the support contact path; we will review the submitted information and respond through your registered channel. Where a term is unclear or you need clarification on how a specific rule applies to your account, the support team can walk through it with you — raise the question via the published contact route rather than assuming. For requests that require formal review, such as a dispute over a transaction record or a change to account-level data, submit the request in writing through the support channel so we have a clear record to act on.
Open the account wallet section to see a full history of deposits and withdrawals, including the payment method used and the status of each transaction. No separate request is needed to access this.
If your registered name, contact number or other account detail needs updating, contact support with the correct information. We verify changes before applying them to keep your account secure.
Any clause in these terms that is unclear can be queried through the support contact route. We will respond to the registered contact on your account with a plain-language clarification specific to your situation.
For disputes or account-level data requests, submit your query in writing via the support channel. Written requests let us create a traceable record so nothing is missed during the review process.
If a question about these terms cannot be resolved by reading this page, the routes below are how you get it to us. Use the channel that fits your query best — live chat for quick clarifications, email for formal or written requests.
Open the chat icon from any page on the platform while signed in. Use this route for quick clarifications on how a specific term applies to your account or an ongoing transaction.
Send a written query to the support email address listed in your account area. Email is the appropriate route for formal requests, correction submissions or any query that benefits from a written record.
The Help Centre, accessible from the account dashboard, contains published answers to common policy questions. Check there first — many account and terms queries are covered without needing to contact support directly.
We handle account data, cookies and session information according to the commitments set out across our published policy documents. If you want to understand how any of these apply to your specific account, the support route is the right place to ask.
Account data — including your registered contact details and transaction history — is held for the period necessary to operate your account and meet any applicable record-keeping obligations. We do not share your personal data with third parties outside the scope described in our privacy policy.
We use cookies to maintain your signed-in session and to understand how the platform is used. You can adjust cookie preferences through your browser settings; however, disabling session cookies may affect your ability to stay logged in across the platform.
You are responsible for keeping your login credentials confidential. If you suspect unauthorised access to your account, contact us immediately through the live chat or email route so we can act on the report. Do not share your password with anyone.
If you believe we have applied a term incorrectly or want to formally request a review of a decision made under these terms, submit a written request through the email support route. We record all formal requests and respond to the address registered on your account.
These are the questions we hear most often about how these terms work in practice. If your question is not here, the support routes above can help.
Access to the platform and the services within it depends on your location and the laws applicable there. These terms set the platform-side rules, but they do not override local law. If local regulations restrict your participation, those restrictions take precedence.
We post a notice in your account dashboard or through a visible site banner when terms change. Continuing to use the platform after that notice is treated as acceptance of the updated version. If you disagree with a change, contact support before continuing to use the account.
No. Your account is personal and non-transferable under these terms. Operating an account on behalf of another person, or allowing someone else to use your credentials, is a breach. Accounts identified as being used this way may be suspended pending a review.
Your full transaction record — covering bKash, Upay and Bank Transfer activity — is available inside the account wallet section at any time. For a formal dispute, export or note the relevant records and submit your query through the email support route with the details.
Contact the support team through live chat or email with the correct details. We verify all account-level changes before applying them. The process exists to protect your account, so some verification steps may be required before the correction is confirmed.
Raise the question through the live chat or email support route. We will respond with a plain-language explanation of how that clause applies to your account. We aim to make every part of these terms understandable — not just legally complete.