Mobile / Slots
Your one89 account wallet connects directly to bKash, Upay and Bank Transfer so you can move funds without switching between apps. Every deposit, withdrawal and account check runs through the same signed-in area — find the banking counter from your account menu once you are logged in.
Adding funds to your one89 wallet starts from the banking counter inside your account. We support bKash, Upay and Bank Transfer as local deposit rails — choose the one that suits your device and your current balance situation. Each method shows its own set of fields once selected; follow exactly what the screen instructs. If you use bKash, the transfer confirmation comes directly to your registered mobile number. Bank Transfer deposits require the reference number shown on the deposit screen — keep it until your balance updates.
Go to your account menu after logging in. The banking counter is listed there — tap Deposit to start.
Select bKash, Upay or Bank Transfer. The page loads the fields specific to that method immediately.
Fill in the amount as directed. For bKash and Upay, complete the transfer from your mobile wallet app when prompted.
Once the transfer is complete, your account balance will reflect it. Check your account history tab if the balance does not update straight away.
Withdrawals from your one89 balance go back to the same method you used to deposit, in most cases. Open the banking counter and select Withdraw — the available payout options shown there reflect what is configured for your account at that time. You will need to enter the amount and confirm the destination wallet or bank account details. For bKash and Upay withdrawals, the receiving number must match the one registered to your account; the counter will flag a mismatch before you confirm.
From your account banking counter, select Withdraw. The methods available to your account are listed on that screen.
Choose bKash, Upay or Bank Transfer. Confirm that the registered details match what you intend to receive funds into.
Type in the amount within the range shown. The counter displays current limits based on your account status.
After confirming, check the account history tab for a status update. Contact support if the status does not change after a reasonable wait.
Your one89 account may prompt you to complete identity or wallet-ownership checks at certain points — when you first withdraw, when you add a new payment method, or when our system flags an account review. We do not publish a fixed list of required documents here because the fields displayed depend on your account type and the payment method in use.
Verification prompts appear inside your signed-in account. Open the account menu and follow the fields shown there — do not skip any step.
If you use bKash or Upay, the account may ask you to confirm the wallet number matches your registered details before a withdrawal proceeds.
Where an identity check is required, the account screen specifies exactly what to provide. Submit only what the form requests — do not send documents through other channels.
Your account history and verification area shows the current status. If a check is taking longer than expected, use the support contact in your account menu.
The one89 banking counter is configured for the local payment rails that Bangladesh account holders use day-to-day. Each method connects through your signed-in account — not through a third-party page — so you stay inside the one89 environment throughout the deposit or withdrawal. Availability of each method depends on your account status and eligible region; the banking counter shows only the methods active for your account at any given time.
Deposit and withdraw using your bKash mobile wallet. The registered bKash number on your account must match the sending or receiving number.
Upay transfers connect directly through the banking counter. Select Upay, follow the on-screen fields and complete the transfer from your Upay app.
For Bank Transfer deposits, use the reference number shown on the deposit screen. For withdrawals, double-check account details before confirming.
Every deposit and withdrawal you make through the one89 banking counter creates a record in your account history. That record includes a reference code that should match the transaction ID on your bKash, Upay or Bank Transfer statement. When you check both sides — the wallet app history and the one89 account history tab — the reference code is the single point of comparison.
Every transaction in your one89 account history carries a reference code. Note it at the time of transfer and match it to the corresponding entry in your bKash, Upay or bank statement.
Account history entries show statuses such as Pending, Processing and Completed. A Pending status means the system is still waiting for the transfer confirmation from the payment rail.
The account history tab inside your signed-in account lists all deposits and withdrawals in date order. Filter by method or date to find a specific transaction quickly.
Save the transfer confirmation from your wallet app or bank until the account status reads Completed. This single screenshot is what support needs if a transaction needs to be checked manually.
Keeping your one89 account and wallet transactions secure comes down to a few practical habits that apply every time you access the banking counter. Check that you are on the correct one89 domain before entering any account credentials or initiating a transfer.
Always confirm the address bar shows one89 before logging in or opening the banking counter. Any variation in the domain spelling is a signal to stop and contact support immediately through the verified route in your account.
The bKash or Upay number you use for deposits must be registered to your own name. Using another person's wallet on your account can result in the withdrawal being held for a manual review before funds move.
Complete any identity verification the account counter requests before attempting further withdrawals. Skipping a prompted check places the account in a restricted state until the step is finished.
If you notice an unexpected charge, a transaction you did not initiate, or a login you do not recognise, reach our support team through the contact link inside your signed-in account menu — do not use third-party contact details.
These questions cover the situations one89 account holders ask about most when using the banking counter. If your question is not answered here, the support route in your account menu is the direct path to a resolution — the team handles banking queries for Bangladesh accounts.
Log in, open the banking counter and select Deposit. Choose bKash from the available methods, enter the amount shown within the counter limits, and complete the transfer through your bKash app when the screen prompts you. Your account balance updates once the transfer is confirmed on our end.
The withdrawal methods shown in your account counter depend on your account status and verified payment details. Currently, bKash, Upay and Bank Transfer are the configured rails for Bangladesh accounts. The counter shows only the methods active for your account at that moment.
First, check your account history tab and compare the reference code against your wallet transfer record. If the status is still Pending after a reasonable wait, contact support through the link in your account menu and share your wallet transfer screenshot as evidence.
A pending withdrawal usually means either a verification step is outstanding on your account or the payment rail is processing the transfer. Check your account area for any prompted identity or wallet-ownership step. If no prompt appears and the status does not change, reach support through the account menu.
Minimum and maximum amounts for each payment method are displayed live in the banking counter for your account. We do not publish fixed figures here because they can vary by method and account type — check the counter at the time of your deposit for the current limit.
The account verification area specifies exactly which fields to complete based on your account type and the payment method in use. Follow only what the screen requests inside your account area. If a step is unclear, use the support contact link in your account menu rather than sending documents through any other channel.